Showroom Consultant

Showroom Consultant

 

Full-time, permanent position

2 positions available

Our Company
Rug & Weave provides one-of-a-kind home staples internationally, with our warehouse and storefront located in Guelph, Ontario (Canada). We strive to add beauty and functionality to our customers' homes through the items we carry so they can make lasting memories.

The Ideal Candidate
The Showroom Consultant is a key part of the Rug & Weave retail store. They work collaboratively with the team to ensure that every customer interaction and experience in the shop is a positive one. They are friendly, approachable, and inclusive, and help to foster a positive and welcoming environment. They bring strong interpersonal skills which help them to develop strong relationships with both customers and colleagues.

The Showroom Consultant is passionate about home decor and design. They are creative and have an eye for beautiful home goods. They enjoy learning about our carefully curated selection of products and will provide expert product selection assistance to our customers.

Each shift, the Showroom Consultant is on-time and ready to jump in where they’re needed. The Showroom Consultant is a hard-working self-starter who prioritizes their responsibilities effectively. When they’ve worked through their own task list, they seek out other tasks they can help with in the store. They thrive in a fast-paced environment and are willing to go above and beyond to support their team.

The Day-to-Day

• Greeting and assisting customers in assessing their needs, providing advice, and directing their product selection

• Performing opening and closing procedures, including cleaning and organization

• They ensure the highest level of customer satisfaction in order to meet or exceed sales and gross profit targets

• Operating the POS and cash register, accurately handling financial transactions, and facilitating a seamless cash out experience for customers

• Keeping up-to-date on product knowledge to be able to advise and assist customers effectively

• Communicating and working collaboratively with colleagues

• Light merchandising and ongoing tidying and face-up of the store throughout the day so rugs and furniture are presented properly

• Prioritizing and taking initiative to complete tasks

• Supporting in other business areas as needed

• Handling confidential customer and business information in a sensitive and responsible manner

• Carrying out other tasks as directed by management

• The Showroom Consultant will report to the Retail Store Manager

Qualifications

• Minimum of three years of experience in a customer service environment, retail industry preferred

• Experience in furniture and/or rug sales is required

• Demonstrated interest in home goods and decor

• Outstanding interpersonal relationship building with customers and coworkers

• Demonstrated ability to retain product knowledge and desire to continually learn about new products and brands

• Strong written and spoken communication skills

• Demonstrated ability to work efficiently and prioritize tasks in a fast-paced environment

• Demonstrated ability to take initiative independently while working cohesively within a team

• An approachable, friendly, and inclusive personality that promotes a comfortable environment

• Excellent computer literacy and ability to learn new software

• Evidence of the ability to practice confidentiality and use good discretion when making decisions

• Ability to stand for extended periods and safely lift and move 50 lbs

Hours

The Showroom Consultant will work 30-35 hours per week and be available to work weekend shifts. The ideal candidate will be flexible to cover or pick-up shifts occasionally, and to provide extra support during busy periods if needed.

How to Apply

Email copies of your cover letter and resume to careers@rugandweave.com. We will only assess complete applications. We will contact you if you are selected for an interview.

Rug & Weave is an equal opportunity employer. We make accommodations for disability in all parts of the recruitment process. Please let us know how we can meet your needs.

Expected start date: August 2021

Job Types: Full-time, Permanent